Shipping policy
Shipping Policy
Heal Racing LLC
Last Updated: March 14, 2026
OVERVIEW
This Shipping Policy describes how orders placed through the Heal Racing website are processed and shipped.
SECTION 1 - ORDER PROCESSING
Orders for items that are in stock are typically processed and shipped within one (1) business day after the order is placed.
Orders placed on weekends or holidays will be processed on the next business day.
Once an order ships, customers will receive a shipping confirmation email with tracking information.
SECTION 2 - BACKORDERED OR OUT-OF-STOCK ITEMS
If an item ordered is not currently in stock, a representative from Heal Racing will contact the customer to discuss the estimated lead time and shipping schedule.
Customers are also welcome to contact us before placing an order to inquire about availability or lead times for items that may not be immediately available.
If a customer chooses not to proceed after being notified of a backorder lead time, the order may be cancelled before shipment and refunded.
SECTION 3 - SHIPPING RATES
Shipping costs are calculated at checkout based on:
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Destination address
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Package weight and dimensions
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UPS service level selected
All orders are currently shipped using UPS.
Available shipping options and rates will be displayed during checkout.
SECTION 4 - DOMESTIC SHIPPING (UNITED STATES)
Heal Racing currently ships within the United States only.
Shipments to Alaska, Hawaii, and U.S. territories may have limited service availability or longer transit times.
SECTION 5 - DELIVERY TIME ESTIMATES
Delivery time estimates displayed at checkout are provided by UPS and represent estimated transit times.
Transit times may vary due to:
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Weather conditions
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Carrier delays
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Peak shipping seasons
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Operational disruptions outside our control
Heal Racing cannot guarantee carrier transit times once a package has been transferred to UPS.
SECTION 6 - SIGNATURE REQUIREMENT FOR HIGH-VALUE ORDERS
For security purposes, orders exceeding $750 may require a signature upon delivery.
This requirement may be applied at the discretion of Heal Racing.
SECTION 7 - SPLIT SHIPMENTS
Orders containing multiple items may be shipped in separate packages depending on product availability or warehouse logistics.
Separate tracking numbers will be provided when applicable.
SECTION 8 - ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Heal Racing is not responsible for delays, delivery failures, or additional charges resulting from incorrect or incomplete addresses.
If a shipment is returned due to an incorrect address, the customer may be responsible for additional shipping charges to resend the order.
SECTION 9 - RISK OF LOSS DURING SHIPPING
As stated in our Terms of Service, risk of loss and title for purchased products transfer to the customer once the order has been shipped.
Once a package has been transferred to UPS and a tracking number has been issued, Heal Racing is not responsible for loss, theft, or damage occurring during transit.
Customers experiencing delivery issues should contact UPS directly using the provided tracking information.
SECTION 10 - SALES TAX
Sales tax will be calculated and collected at checkout, where required by applicable law.
SECTION 11 - TARIFFS AND DUTIES
All prices displayed on the Heal Racing website already reflect applicable tariffs and import costs where applicable.
Customers within the United States will not incur additional tariffs or duty charges upon delivery.
SECTION 12 - CONTACT
For questions regarding shipping, availability, or order status, please contact:
Heal Racing LLC
5627 Jackson Rd Unit 103, Ann Arbor, MI 48103