If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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- Pre Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
All in-stock orders are processed and shipped within one (1) business day.
If an item is not currently in stock or on backorder, a member of our team will reach out to you after your order is placed to provide an estimated lead time and discuss next steps.
If you need a lead time before placing an order, feel free to contact us—we’re happy to help.
Delivery times depend on your location and the shipping method selected at checkout. All orders are shipped via UPS, and transit times are calculated in real time during checkout.
In most cases, delivery within the continental U.S. typically takes 1–5 business days after the order has shipped.
Please note that delivery times are estimates provided by the carrier and may be affected by factors outside our control, such as weather or carrier delays.
We accept returns on most unused items within 30 days of delivery. To be eligible, items must be in new, unused condition and returned in their original packaging.
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or incorrectly listed item). In those cases, we will cover return shipping and issue a full refund, including original shipping charges.
Please note:
• Products that have been installed, used, or modified are not eligible for return
• Vehicle modifications may affect product compatibility and are the customer's responsibility
• A return authorization is required before sending any item back
To start a return, please contact us, and our team will guide you through the process.
We recommend referring to the product description and sizing information listed on each product page, as fitment can vary depending on your specific bike and setup.
If you’re unsure, feel free to contact us with your bike model, year, and any relevant modifications, and we’ll be happy to help guide you.
Please note that vehicle modifications may affect product compatibility, and it is the customer’s responsibility to ensure proper fitment before installation. If you have any doubts, we strongly recommend consulting a professional installer.
Most of our components are precision-machined from high-grade aluminum, paired with titanium hardware where strength, weight savings, and durability matter most.
Material selection is driven by performance—ensuring the right balance of strength, corrosion resistance, and weight reduction for both street and track use.
Specific material details may vary by product and are listed on each product page. If you’re looking for more in-depth technical information, feel free to reach out—we’re happy to help.
Color options vary by product. Please refer to the individual product page for the most up-to-date information on available finishes and color selections.
If you’re looking for a specific color or configuration, feel free to contact us—we’ll be happy to assist.
Restock timelines vary depending on the product and production schedule. Most out-of-stock items are sourced directly from our manufacturing partners and typically restocked within 4–6 weeks.
Lead times may vary depending on whether shipments are sent via air or sea freight, as well as overall demand and production availability.
If you need a more precise estimate, feel free to contact us—we’re happy to provide the latest availability and expected arrival times.
If you believe your product has a quality issue, please contact us as soon as possible with your order number, a description of the issue, and photos if available. Our team will review the case and guide you through the next steps.
Depending on the situation, the item may be evaluated under the manufacturer’s warranty. We will assist in coordinating the process and communicating with the manufacturer on your behalf.
Please note that issues resulting from improper installation, misuse, or modifications are not covered. If you have any doubts about installation, we recommend consulting a professional.
Yes. Our products are covered by a one (1) year limited warranty provided by the manufacturer.
While Heal Racing does not issue warranties directly, we fully support our customers by handling the warranty process on your behalf. If you experience an issue, simply contact us with your order details, a description of the problem, and photos if available—we’ll take it from there.
Please note that the warranty does not cover issues resulting from improper installation, misuse, normal wear and tear, or unauthorized modifications.

